Refund and Returns Policy

Refund & Returns Policy

We want you to be happy with your order. If there is a problem, please contact us as soon as possible and we will do our best to resolve it.

Order Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible. If your order has not yet been prepared, collected or delivered, we will normally be able to provide a full refund.

Returns

Due to the nature of our food products, we are unable to accept returns once an order has been collected or delivered.

Refunds

If there is an issue with your order, such as incorrect items, damaged products, or concerns regarding quality, please contact us as soon as possible. We will investigate the matter and, where appropriate, offer a replacement, exchange, or refund.

Refunds will be processed using the original payment method wherever possible. Please allow up to 10 working days for funds to appear in your account.

Contact Us

Phone: 07947 180173

Email: admin@launchpadsw.org